- Home
- Company
- IT solutions
- Support
- Contact
If your issue requires it, a Binovo technician will ask for access to your computer. Download the RustDesk client for your operating system: it is the application we use to connect securely, with end-to-end encryption and always with your permission.
For any issue or query, open a ticket in our Helpdesk. It is Binovo’s main support channel: every case has a number, is picked up by the first available technician on the team, and you can follow it through to resolution.
Each service has its own support address. Sending an email automatically creates the ticket.
Questions and issues with your Odoo: sales, purchasing, warehouse, manufacturing, accounting, Verifactu and TicketBAI within Odoo, CRM, projects, HR and AI modules.
Servers, networks, backups, Proxmox, workstations and the rest of our systems administration services.
Integrations with our Multisoftware API for TicketBAI and Verifactu: submissions, responses, certificates and connection to your software.
You can submit tickets at any time: they are registered and our team handles them during Binovo’s office hours, on the next business day. We do not provide support outside those hours, except for customers who have contracted extended-hours support for exceptional cases.
Videoconferencing for live support and training sessions, which can be recorded so you can watch them later.
More than 400 hours of functional courses on our products and services, available at any time.
Send an email from a registered address to your service’s account: ayudaodoo@binovo.es for Odoo, ayudasistemas@binovo.es for systems or ayudaapi@binovo.es for the TicketBAI and Verifactu API. The ticket is created automatically and you receive an acknowledgement with its number (HTXXXX).
Tickets are only created from emails registered in our Helpdesk. If you write from a new address, ask us to register it by calling 943 569 206.
You can reply to the emails we send you from that address within an open ticket, but do not use it to open new tickets: it is not a support inbox.
You can submit tickets at any time, but the team handles them during Binovo’s office hours, on the next business day. There is no support outside those hours, except for customers who have contracted extended-hours support for exceptional cases.
The phone is a back-up channel: for urgent matters concerning a ticket that is already open, to register an email address in the Helpdesk, or if you are unable to send emails. To make sure your case is recorded and visible to the whole team, always open a ticket.