Odoo ERP Maintenance and Support

At Binovo, we maintain and support Odoo ERP for companies in Gipuzkoa, the Basque Country and the rest of Spain, with one rule that never changes: you always speak with a consultant, someone who knows your business and speaks your language, not with a programmer. We support Odoo Community and Enterprise, in stable versions, as well as all the Binovo modules and custom developments you have installed.

Information reviewed on October 22, 2026.

Two teams behind your Odoo, a single point of contact

Good Odoo maintenance requires two teams working together. At Binovo, both are in-house:

You never have to explain a problem to a technician. The consultant understands what you need, passes it on to the development team and brings the solution back to you in your own terms. That way, nothing gets lost along the way.

From implementation to support: who looks after you at each stage

Once the implementation is complete, the project moves on to the support stage. Your consultant still knows your case, but requests come in through the ticketing system so that none goes unanswered and any consultant on the team can help you.

How Odoo support works at Binovo

1. Write to ayudaodoo@binovo.es from an authorized email address, explaining your question or issue, with screenshots if possible.
2. You receive the ticket number (HTxxxx) by email: use it to follow the case through to the end.
3. The team assigns and prioritizes it based on urgency and complexity, and the consultant asks you for more information if needed.
4. We send you the solution and, once you confirm it, the ticket is closed.

We provide support within Binovo’s working calendar: Monday to Thursday from 8:00 a.m. to 6:00 p.m. and Fridays from 8:00 a.m. to 2:00 p.m. You can submit tickets at any time and they will be handled the next business day. If you need support outside these hours, extended-hours support can be arranged.

Details for customers (Odoo help addresses, systems and API, remote assistance and best practices) can be found in Customer support.

What Odoo maintenance includes

• Resolution of issues and questions about Odoo and all the Binovo solutions you have, within your maintenance and support agreement.
• Secure remote assistance with RustDesk when we need to see your computer, and video conference sessions with Binovo Konekta, which can be recorded so you can review them later.
• Online training for your users, with more than 400 hours of courses on our products and hundreds of Odoo feature videos.
• Test environment to try out changes and integrations before moving them to production.
• Stable versions: we work with proven versions of Odoo, not the latest one just because it is new. When a new version comes out, we stabilize it in Community and check that it has what our customers need (Spanish localization, TicketBAI and Verifactu) before taking it into production.

Odoo support at any time with AI

If you have our artificial intelligence modules for Odoo, support becomes much simpler. Binovo AI Support Hub is an assistant inside your Odoo that is available 24 hours a day, 7 days a week:

• it knows which modules you have installed and answers functional and technical questions instantly;
• it guides you step by step, for example through a new user’s first order or first invoice;
• if it cannot resolve the issue, it opens a ticket with Binovo support with the conversation attached, with your permission, so the consultant doesn’t start from scratch.

It works alongside Binovo AI Agent. You can see it at binovoapps.ai.

Tips to get your issue resolved faster

• One problem per ticket: if another issue comes up, open a new ticket.
• Be specific: what you were doing, what you expected and what happened, with the steps to reproduce it.
• Attach evidence: screenshots, error messages or the affected document.
• Always use ayudaodoo@binovo.es to open tickets and reply in the same thread while it is open.