AI-Powered Odoo Support, Any Time of Day

Binovo AI Support Hub is a first-line support assistant built into Odoo. It knows the code of the modules you have installed, answers functional and technical questions at any time of day and, when it can’t resolve them, opens a ticket with Binovo support with the conversation attached. Requires Binovo AI Agent.

AI-powered Odoo support, on three levels

Everyday questions

“How do I set up a volume discount on a pricelist?”, answered instantly. It also guides new users step by step through their first order or first invoice.

Technical questions

“Which module handles expense approval?”: it finds out by reading your installation, and tells you whether an issue comes from a customization or from standard Odoo.

When it can’t help

It opens the ticket for you, with your authorization. The Binovo technician doesn’t start from scratch: they receive the conversation history.

What it does

Everything Binovo AI Agent does, plus looking up the code of your modules and escalating to a support ticket.

What it doesn’t do

It doesn’t read code or open tickets without your authorization. It doesn’t use conversations for anything other than support.

AI model

The same one you have configured in Binovo AI Agent.

European AI Act

Limited risk (Article 50).

Before enabling the daily synchronization of conversations with Binovo, a data processing agreement is signed.

See it in action

AI customer support in Odoo: answers from the manual

Frequently asked questions about AI-powered Odoo support

Who can answer my Odoo question outside office hours?

Binovo AI Support Hub answers functional and technical questions at any time within Odoo and, if it can’t resolve them, offers to open a ticket with Binovo support.

Do I need Binovo AI Agent?

Yes. Support Hub is added on top of Binovo AI Agent and uses the same AI model.

Does it read the code of my modules?

Yes, with your authorization, to find out which module handles each function and whether an issue comes from a customization or from the standard.

What data does Binovo receive?

The support conversations, in order to handle the ticket. Before this synchronization is enabled, a data processing agreement is signed.

Want to see AI support running on your Odoo?

Tell us about your case and we’ll prepare a demo with data similar to yours. It’s delivered by the same team that develops it and implements Odoo.

Request a demo from Binovo 943 569 206 · sales@apps.binovo.es

More technical details on each product at binovoapps.ai.

AI-Powered Odoo Support: Binovo AI Support Hub